Station SantéEmail us: [email protected]. We reply within 2 business days. Include your account email, your location and, if possible, a screenshot.
Points and rewards
How do I earn points?
Open the app, bring up your QR code and show it at the counter before you pay. Points are added to your account within minutes.
How does the stamp card work?
Each eligible purchase adds a stamp. When the card is full, your reward appears in the app and you redeem it at the counter.
I forgot to show my code. Can I get my points?
Send us a photo of your receipt within 7 days of purchase and we'll add the points manually.
Do my points work at every location?
Yes, you earn and redeem points at every participating Station Santé location: Brossard, Montréal (Acadie), Laval, Sherbrooke and Saint-Jérôme.
Where can I see my points history?
Open the points history in the app to see your purchases and redemptions.
Do my points expire?
Points expire after 12 months with no activity. A single purchase or redemption keeps your account active.
Do Uber Eats orders earn points?
No, only in-store purchases where you show your code earn points.
Deals, gift cards and notifications
I'm not getting notifications.
Check that notifications are on in the app (Settings → Notifications) and in your phone settings (Settings → Notifications → Station Santé).
Where do I find deals?
Current deals are in the app's Promotions section. Check the date and location shown on each offer.
The counter won't accept my deal.
Check the date and location shown on the deal. If it should work, take a screenshot and email us.
How do I use a gift card?
Open the Gift cards section of the app and show the displayed code at the counter.
Your account
I forgot my password.
On the sign-in screen, tap "Forgot password?". We email you a 6-digit code to enter in the app. Check your spam folder.
How do I update my information?
Go to Profile → Edit profile. To change your password: Profile → Change password.
How do I change the app language?
Go to Settings → Language and choose français or English.
How do I delete my account?
In the app: Profile → Delete account, then confirm. Deletion is permanent and your points are lost. You can also email [email protected].
In store
Do I need a gym membership to order?
Access depends on the World Gym where the location is. Ask at the front desk, or order delivery on Uber Eats.
What are your hours?
Hours vary by location. See the list of locations.
What are the SLIM and MASSE lines?
SLIM covers lighter smoothies made with protein isolate. MASSE covers higher-calorie smoothies, with gainer and creatine, for bulking.
I have an allergy. What should I do?
Tell staff before ordering. Our products may contain or come into contact with peanuts, tree nuts, milk, soy and wheat.